I purchased an online subscription to the Long Beach Press Telegram because ************************************** is having a reunion to honor our swim coach. Attached is the picture of my receipt with the date from the rep & phone number who wrote this on my receipt. My next call is to my bank to let them know I did not approve this charge. I told them I would be contacting the *** if they did not refund me and they still refused. It is not right to tell a customer one date of the charge and then instead charge them 3 weeks early. I am worried about other people being scammed by this company. I made sure my account was canceled at this point. I called them today to find out why they charged me earlier than what I was told in person by their representative. He wrote on the sheet that on 10/28/22 I would be recharged. He wrote his number and the date of when my card would be recharged for the future subscription. He told me it was prepaid and handed me cash to pay for the first term. I was inside ******************************** and there was a gentlemen named *********, who signed me up for this subscription, I was already semi hesitant and had a bad feeling but signed up anyways. Thanks, too, for the extra delivery days, extension of the annual enrollment period and refund for the days the paper was not delivered. Please let me know if this is something you would like tHere will be no additional cost for the upgrade.
L.B.PRESS TELEGRAM UPGRADE
As an addtional courtesy, I am able to upgrade the account to a 7 day delivery as opposed to only 4 days. Have you spoken with the onsite Manage on this? Once we drop the papers at the desk or outside the main entrance, is someone assigned to deliver the paper to the rooms? I have dropped a credit of $15.00 onto the account as a courtesy and will double check with the distribution team asking them write the room number of the pastic wrap of the newspaper. I also see the number of calls to us on this. In review of the account I see the paper should be delivered to an address in********. My subscription was cancelled per my request. (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for having been a loyal reader and we hope you have a wonderful day! We're sorry to see you go, but we understand. If further assistance is needed, please let us know by emailing us directly at or you may call me directly at **************. Please use this message as confirmation that your subscription is scheduled to end on. Regarding your subscription, we're sorry to see you go. We've submitted this issue to our IT team for review and have this fixed as soon as possible. Rest assured it is never our intention to make it hard for our readers to cancel should they decide to. ******, thank you for using the**** portal to reach us! When you tried cancelling online, it should have prompted a message letting you know that your request was received and will be processed. Now, the Southern ********************* / Press Telegram is changing the terms of the agreement.I do not want a surcharge debited from my subscription fees and I do not want my subscription term shortened.Ĭontact Name and Title: ******* Customer Relation I paid for a one-year subscription at an agreed upon price. Your subscription term will be shortened as a result.I do not believe this is a fair business decision. Based on your delivery schedule, the surcharge will be up to $0.15 per delivery day. The surcharge will remain separate from our usual charges and will be debited from your subscription fees. Therefore, we will be implementing a temporary surcharge related to these price increases. I have been receiving the paper every day with no complaint.Two days ago, on March 30, 2023, I received a postcard in the mail from the Southern ********************* stating the following: Valued SubscriberSupply chain prices continue to be at an all-time high and have reached a level where we can no longer absorb the costs. The subscription included home delivery seven days a week. The price, paid with my credit card, was $287.14. The start date was Octoand the end date is October 13, 2023. On SeptemI called the Press Telegram to renew my newspaper subscription for another year.
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